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AWS Says Amazon Connect Earned Fourth Consecutive Gartner CCaaS Leader Recognition

1 reports 1 reporting sources 2 hours agoNew

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AWS said it was named a Leader for Amazon Connect in Gartner’s 2026 Magic Quadrant for Contact Center as a Service, marking its fourth consecutive year in that category. AWS describes Amazon Connect as combining customer context, AI, and flexibility to personalize customer experiences and help carry complex interactions through to resolution.

Generated by AI from reports · Updated 1 hours ago

Latest development10/28 02:03 (UTC+8)
AWS Named a Leader in the 2026 Gartner Magic Quadrant for CCaaSAWS Machine Learning Blog

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10/28
  1. AWS Machine Learning Blog
    AWS Named a Leader in the 2026 Gartner Magic Quadrant for CCaaS

    AWS says Amazon Connect Customer was named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service for the fourth consecutive year. AWS describes the service as combining customer context, AI, and flexibility to support personalized experiences and carry complex customer interactions through to resolution.

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