AWS Named a Leader in the 2026 Gartner Magic Quadrant for CCaaS
AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service
- Who
- Amazon Web Services
- What
- was named a Leader the 2026 Gartner Magic Quadrant for Contact Center as a Service for Amazon Connect
- Quote
I’m proud to share that Amazon Web Services (AWS) has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for Amazon Connect for the fourth consecutive year.
What happened
AWS says Amazon Connect Customer was named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service for the fourth consecutive year. AWS describes the service as combining customer context, AI, and flexibility to support personalized experiences and carry complex customer interactions through to resolution.
Read next
See the full storyAWS Says Amazon Connect Earned Fourth Consecutive Gartner CCaaS Leader RecognitionThe story so far
AWS said it was named a Leader for Amazon Connect in Gartner’s 2026 Magic Quadrant for Contact Center as a Service, marking its fourth consecutive year in that category. AWS describes Amazon Connect as combining customer context, AI, and flexibility to personalize customer experiences and help carry complex interactions through to resolution.
Keep up with AI, one email a day
Model releases, price changes and compute developments, with original sources. Free, confirmed by email, and easy to unsubscribe. Read a past issue · 2026-10-27