OpenAI Launches Businesses in ChatGPT, a Business Directory With AI Agents

What happened

OpenAI is launching a beta feature called Businesses in ChatGPT, where companies can manage profiles through a Business Hub and add product feeds with prices and availability. Eligible US e-commerce and online service providers can create Business Agents to answer customer questions and help with product comparisons; Shopify merchants can connect their stores directly. OpenAI says user conversations aren't shared with businesses and plans to expand the offering to more markets and industries.

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Reported by 5 sources

The story so far

OpenAI has launched Businesses in ChatGPT in beta, letting businesses manage profiles through a Business Hub and eligible US e-commerce and online service businesses create agents that answer customer questions and help compare products. Businesses can claim and verify their profiles, update product and service information, and view engagement insights such as profile views, mentions in ChatGPT responses, and website clicks. Shopify merchants can connect their stores directly. OpenAI says user conversations are not shared with businesses.