Amazon Launches Text-Based Alexa Shopping for Select U.S. Customers
After blocking Muse, Amazon now lets users text Alexa to help them shop
- Who
- Amazon
- What
- begins rolling out a texting capability for Alexa for Shopping that lets customers get recommendations and place orders by text
- When
- Quote
The company on Friday said it is launching a feature that lets customers chat with its Alexa AI agent over text messages to help them shop, much like you can with AI agents like Muse or Instinct.
What happened
Amazon is launching a feature that lets select U.S. customers text Alexa to search for items, add them to a cart, and make purchases. The agent can also manage lists, track prices and orders, compare products, search across the web, and find similar Amazon listings from a shared image. Amazon says the feature will roll out more broadly in the coming weeks.
Read next
See the full storyAmazon Begins Rolling Out Text-Based Alexa Shopping to Select U.S. CustomersReported by 2 sources
The story so far
Amazon is rolling out text-based shopping through Alexa for Shopping to a small group of U.S. customers, who can text a product description or photo to get recommendations and place orders. Amazon says it plans to expand access to millions more customers in the coming weeks; customers who are not invited can join a waitlist. The service can also handle grocery requests, suggest gifts, manage lists, compare products, track prices and orders, and find similar Amazon listings from a shared image.
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