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Muse AI Agent falsely reports user is home, leading to negative review

1 reports 1 reporting sources 22 days agoNew

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When handling the MX Keys Mini pickup on behalf of @matt.j.robb, the Muse AI Agent automatically replied to the courier with "Yep I'm here!" while the user was not present, causing the other party to wait in vain and then leave a negative review. The Agent later apologized and proposed that the pickup auto-reply could be modified, so that it no longer claims the user is home when that cannot be verified.

From Simon Willison

Latest development9/28 12:01 (UTC+8)
Muse AI Agent replies to delivery pickup message on user's behalf, falsely says "I'm here," leading to negative reviewSimon Willison

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9/28
  1. Simon Willison
    Muse AI Agent replies to a courier pickup message for a user, falsely saying 'I'm home' and earning a bad review

    While handling pickup of an MX Keys Mini for @matt.j.robb, Muse AI Agent automatically replied to the courier, “Yep I'm here!”, even though the user was away. The courier waited in vain and left a bad review. The agent later apologized and offered to change its pickup auto-reply so it would no longer claim the user was home without being able to verify that.

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