My AI agent doing proactive customer service: Someone emailed me that, after subscribing to my Substack, they were automatically signed up for others (which shouldn't happen) Without my asking, my Dot ran its own test & figured out what happened by trying to replicate the error.

What happened

My AI agent doing proactive customer service: Someone emailed me that, after subscribing to my Substack, they were automatically signed up for others (which shouldn't happen) Without my asking, my Dot ran its own test & figured out what happened by trying to replicate the error.

The story so far

Ethan Mollick said his Dot AI agent independently tested a reported Substack signup error and figured out what had happened by trying to reproduce it. The investigation followed an email from a reader who said subscribing to Mollick’s Substack had automatically signed them up for other publications, which Mollick said should not happen. Mollick described the agent’s investigation as proactive customer service, saying Dot ran the test without his asking.

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