Airbnb CTO on becoming an AI-native company: AI writes 60% of code and resolves half of support tickets
Inside-Out AI: Rebuilding Airbnb Behind the Scenes and Across the Guest Experience
What happened
Airbnb CTO Ahmad Al-Dahle described the company's shift to becoming AI-native: AI now writes 60% of its code, feature delivery has grown nearly 80% year over year, engineering PR throughput per person is about 1.6 times higher, and AI resolves about half of customer-support tickets independently.
Meta / LlamaAgentsAI codingDeployment engineeringMCP and tool useOpinions#Expert views#Agent#Coding#Deployment and engineering#MCP and tool calling#Meta
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