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IndustryLatent Space· Richard MacManus·· 15 days ago

Airbnb CTO on becoming an AI-native company: AI writes 60% of code and resolves half of support tickets

Inside-Out AI: Rebuilding Airbnb Behind the Scenes and Across the Guest Experience

What happened

Airbnb CTO Ahmad Al-Dahle described the company's shift to becoming AI-native: AI now writes 60% of its code, feature delivery has grown nearly 80% year over year, engineering PR throughput per person is about 1.6 times higher, and AI resolves about half of customer-support tickets independently.

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