AI hallucinations make 'the customer is always right' worse: servers, rangers, and preschool teachers face ChatGPT pushback
AI hallucinations are making entitled customers even worse
What happened
The spread of generative AI is leading service workers to be challenged by customers using ChatGPT's answers. A New York server named Madison says a guest insisted ChatGPT had said a dish contained no shellfish allergens. Park ranger Jason encountered a visitor questioning a map with an AI-invented camping itinerary, while preschool teacher Casey has seen parents use ChatGPT sleep schedules to reject professional advice.
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