Ethan Mollick Says Automated Systems Have Long Made Management Decisions

What happened

I hate this slide every time it comes up, and now from CSAIL This has been false since before the slide was made. Automated systems make management decisions all the time (trading, logistics, customer service, insurance) & pretending they don't actually launders responsibility.

The story so far

Ethan Mollick criticized a 1979 IBM slide claiming that automated systems do not make management decisions, saying the claim was false even before the slide was made. Responding to its appearance from CSAIL, he cited trading, logistics, customer service and insurance as areas where automated systems routinely make such decisions. Mollick argued that denying those systems’ role obscures responsibility for the decisions they make.

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