PolyAI and Otter Executives Say Voice AI Hasn’t Had Its ChatGPT Moment
These execs think voice AI hasn’t reached its ChatGPT moment yet
What happened
PolyAI CTO Shawn Wen says voice AI still needs faster reasoning to make conversations feel natural, even though full-duplex models can speak while listening. Otter CMO Alex Gay says accurate transcription, language understanding, and expressive voices matter for enabling automation and building trust. Both executives also stressed that voice AI tools should tell people when they are talking to AI or being recorded.
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