DoorDash Sees Promise in AI Ordering but Says Agent Orders Remain Unproven
Basically no one is using AI agents for their DoorDash orders
- Who
- Xu
- What
- commented on the early usage of AI agent ordering AI agents placing DoorDash orders
- Quote
“My take on all things technology is you never want to fight gravity,” he said regarding AI agents.
What happened
DoorDash’s internal Ask DoorDash feature builds shopping baskets “five times faster,” and its orders average nearly 50% higher basket value and about 60% more unique items than the same consumers’ traditional orders, the company said last month. DoorDash hasn’t shared detailed usage statistics, and CEO Tony Xu sounded cautious about third-party AI agent orders: “you don’t want to be delusional.”
Read next
See the full storyDoorDash Reports Gains From Its AI Shopping Tool as CEO Urges Caution on Agent OrdersThe story so far
DoorDash said its internal Ask DoorDash feature builds shopping baskets “five times faster” and is associated with larger orders, while CEO Tony Xu urged caution about third-party AI agents placing DoorDash orders. The company said Ask DoorDash orders average nearly 50% higher basket value and about 60% more unique items than the same consumers’ traditional orders. Those comparisons concern DoorDash’s own shopping feature. Addressing third-party AI agents, Xu said, “you never want to fight gravity,” but added, “you don’t want to be delusional.”
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