What happened
The eighth World Zhejiang Business Conference opened in Hangzhou on November 6, and a related AI event on November 7 featured Alipay’s account of its AI service practices. Alipay Digital Livelihood Services General Manager Li Yiqiang described “Xiaozheng,” an AI assistant that uses multiple rounds of conversation to understand users’ needs and guide them through services. It supports more than 10,000 service items, including social security and housing provident fund matters.